Build a Six-Figure Lawn Care Business in Your Spare Time. Stop trading time for money. Get one short, actionable tip delivered to your inbox every morning to help you work smarter and scale faster. Privacy Note: Join 5,000+ pros. 100% privacy, zero spam.
🌱 What a complete waste of time!
|
It was all going so well.... The other day, I had a tyre that had a slow leak. I've been pumping it up when I get the chance. Its amazing, the amount of gas stations that have broken air pumps, but that's another story. Anyway, it was time to get the tyre fixed. I wasn't going to take it to our usual guy. The last time they mucked up and I failed the WOF "warrant or fitness" They had to rechange a tyre. Long story short, I was looking for someone new. There is a local place I have been looking at called "world of tyres" I thought it looked good, so I went there. When I arrived, they had a bay available and ready to go. That was a nice start. The tyre guy asked me if I wanted a new tyre of just fix the old one. I asked if the tyre would pass a WOF He said that it was worn but it would pass. So I asked him to just fix the tyre. I'm not going to spend money when I don't have to. While the work was being done, I went into the waiting room. It was very nice. I made myself a freshly ground cup of coffee with their wonderful machine. And settled down in a cosy seat in front of the fire. After a while, they came and got me and said that my van was ready. Great stuff. I went to pay the bill. I was expecting a bill of about $25 but they charged me $50. That's a bit pricy, but ok, as I did not ask for a quote, so it is what it is. Then I went to leave. Another great thing was that this place was a drive-through, so I could just drive straight out. Brilliant On the way to the van, I saw the guy who repaired the tire and said thanks. He laughed and replied Sure thing, I will see you in two weeks. What the...... I thought he said the tyre was okay, but now he's telling me I just wasted $50 on a tyre that won't pass a WOF. I guess time will tell with that one. One thing that I do know is I won't be going back. I feel sorry for the guy that owns the place. He probably spends a ton of money to get the customer in. Then spends all that time getting the customer experience right Just to have some thoughtless wally blow it as the customer is leaving. What a complete waste of time and effort. Customer service is something that a lot of people take for granted And it is a sad fact that today, you can stand out from the crowd by giving great customer service. What was the norm has now become that exception Take advantage of that, and your business will grow. I talk about ways to do that in the lawnmowing101 membership. Outstanding customer service will always be a great way to grow your business That will never change. Until next time, get out there, mow lawns, and have fun Stuart |
Hi and Welcome to my page
Build a Six-Figure Lawn Care Business in Your Spare Time. Stop trading time for money. Get one short, actionable tip delivered to your inbox every morning to help you work smarter and scale faster. Privacy Note: Join 5,000+ pros. 100% privacy, zero spam.
Hey Reader I found something interesting...I don't normally share stuff until I know it works. But I've been quietly testing some SEO blogging software over the past few months, and I think it's worth keeping you in the loop, even at this early stage. The idea is simple. It writes high-quality SEO posts for local business websites automatically. Run it long enough and you start ranking for a ton of local keywords without doing much at all. I've had it running on my main lawnmowing101 website...
Hey Reader If your week is packed but your bank account still looks thin at the end of it, that's not a working-harder problem. That's a running-the-business problem. I see it all the time. Great mowers. Clean edges. Happy customers. But the cash just doesn't add up the way it should. Usually it comes down to a few things: — Pricing that covers the job but not the drive time, the admin, or the equipment wearing out — A route spread across too many suburbs eating fuel and hours between stops —...
Things can change People can move on, have a change in circumstances, Anything can happen. And that's when you get the breakup email, text, or call. Normally we ask, "Just for our records, can I get a reason for the cancelation?” The way they answer this question will dictate what we do next. If it's a money thing, we say we are sorry to hear that. call us back anytime and we ask for a review If they are moving, we wish them the best with their move and ask for a review. If we don't hear...