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why you shouldn't say no
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You obviously mow lawns... But what else do you do?
These are all jobs that people expect lawn mowing businesses to do. We get a couple of calls every month for lawn treatments... Which is definitely not a service we offer. Now the chances are you only do some of these things. It doesn't matter if you do these other jobs or not. You're going to get calls about it. People assume that since you mow lawns, you offer everything from gardening to repairing garden gates. If you tell the customer you cannot help... They'll think twice about ringing you for jobs you can do. We only accept lawn mowing jobs (small ones at that)... But we like to make sure everyone who rings us gets put in touch with someone who can help. You want the customer's experience on the phone to be good. If you can't help them, immediately put them onto someone who can. New lawn care guys get calls for services they don't offer.
Smart operators have a referral network ready. But here's the problem... Remembering who does what. You get a call for hedge trimming at 2pm on a Tuesday. Can't remember if it's Dave or Mike who does hedges. Fumble around looking for numbers. Customer gets impatient. Software solves this. Store referral partners with notes on what they do. One click to send customers their details via text. Professional, fast, helpful. The customer remembers you took care of them. If you tell or text them another contractor's details... The customer experience with your business will be much better. And they'll be more likely to ring you again next time. So if you want to turn every call into a win... Even the ones you can't take... Check out the software that helps you manage referrals and keep customers happy: [Check it out here]Stuart P.S. The customer experience matters more than the job itself. Help them find what they need and they'll remember you when they need lawns done. |
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Build a Six-Figure Lawn Care Business in Your Spare Time. Stop trading time for money. Get one short, actionable tip delivered to your inbox every morning to help you work smarter and scale faster. Privacy Note: Join 5,000+ pros. 100% privacy, zero spam.
When you pick up a new client and the grass is knee-high... Do you charge an hourly "clean up" rate? Charge 2x or 3x your normal mow price? Or just charge the normal price to secure the client? I see a lot of guys undercharging for that first massive cut. And it's a mistake. How you price that first big job sets the tone for the entire customer relationship. Undercharge and you're starting off losing money. New lawn care guys are desperate to land clients. They see knee-high grass and think,...
As a lawn mowing business owner, you know that properly maintaining your equipment is crucial to running your business smoothly. By regularly servicing your lawnmowers, trimmers, and other equipment... You can avoid costly repairs down the road and keep your gear running like new. Not maintaining your equipment can lead to uneven cuts, breakdowns, and lawns that look messy. Simple things like sharpening your blades will make it much easier for something like a wet cut or a new lawn. Book time...
So you're thinking about starting your own lawn mowing business. Before you dive in and buy all the gear, let me review some pros and cons. The Pros: Be your own boss. This is probably the biggest pro of owning your own business. It's a great lifestyle business where you can set your own hours. Relatively low start-up costs. You'll need a lawn mower and some advertising to let people know you're in business. Easy to start on a shoestring budget. Regular income. Working and getting paid...