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"I guess this is the last time you will be mowing that lawn" ​ I knew it wasn't his lawn so I was understandably confused. So I asked him to explain. ​ This meant that I would no longer be able to mow the lawn I was working on. ​ Seriously?? I couldn't believe it. Now I had to explain that his territory was an agreement between him and his franchise. It had nothing to do with me or my business. It solely meant that there would be nobody else from his franchise working in that area. (assuming the master franchise would enforce it) ​ ​ Working away in his orange overalls. He always looked a bit grumpy when he saw me and never waved back and he disappeared within 6 months. ​ ​ Do this before you run out and buy a pair of orange overalls. ​ Stuart |
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I’ve lost count of how many times I’ve pulled up to a quote only to hear the same story: "My last lawn guy just... stopped showing up." He didn’t move. He didn’t retire. He just ran out of steam. Most of these guys are great at mowing, but they’re terrible at business. They treat their business account like a personal piggy bank. They have no buffer for when a transmission blows. No plan for the winter "dry spell." They work themselves into the ground until the engine—or the bank...
I had a lawn care business client a while back who was struggling during a slow period. The phone wasn't ringing. Income was down. He was stressed about where the next batch of customers would come from. So I told him to send one email to his entire customer base. It was autumn. Offer a simple leaf removal service. He was skeptical. "Will that actually work?" But he did it anyway. It took him maybe 15 minutes to write and send. That single email increased his income that month by 25%. The...
A few months back, I was talking to a lawn contractor who was frustrated as hell. He was getting out and doing tons of quotes. Customers said they wanted regular cuts. But after one or two mows? They'd disappear. At first, I thought it might be his work quality. Nope. His lawns looked great. So I dug into his quoting process instead. Turns out, he wasn't asking ANY questions during incoming calls. No data. No context. He had no clue what kind of job he was walking into until he showed up. He...