Two red flags before you've seen the lawn

Published about 4 hours ago • 1 min read

Here's the first question I ask on every new lawn call.
"Were you looking for a price on a one-off or a regular visit?"

The answer sets the price.
It also tells you a lot about the customer.

I know a contractor whose quotes went nowhere.
He wasn't asking questions on the phone.

Here are two red flags I listen for before I've even seen the lawn.

The sudden change of heart.
You give the one-off price.
Straight away they say, "Actually, make it regular."
Often that's not a regular customer.
That's someone after the regular price for a one-off job.

The on-call customer.
They want to call you "when it needs doing."
Those jobs can't be routed or planned, so they never get a regular price.
Charge them the full one-off rate, every time.

There are five more on my list.
One of them, the locked gate, costs you about 10 minutes on every visit.

Read all 7 red flags to listen for on the phone.

Until next time, get out there, mow lawns, and have fun.
Stuart
Lawnmowing101

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