What a complete waste of time!


It was all going so well...

I had a slow leak in one of my tires.

Been topping it up when I could (amazing how many gas station air pumps are broken, by the way).

Anyway, time to fix it.

I wasn’t going back to my usual place; they botched a job once, and I failed the inspection.

So I tried a new spot: World of Tires.

Looked good. Bay ready. Nice start.

The guy asked if I wanted a new tire or just a repair.

I asked, “Will it pass inspection?”

I'm booked next week

He said, “It’s worn, but yeah — it’ll pass.”

Cool. Just repair it, thanks.

While I waited, I had a decent coffee in a cozy room by the fire.

Nice experience.

They finished up, called me out. Great.

I was expecting to pay $25… but it was $50.
A bit steep, but I hadn’t asked for a quote, so fair.

Then, as I was leaving, I thanked the guy.

He laughed and said,
“Sure thing. See you in two weeks!”

What?

Thought he said it’d pass?

Now I’m wondering if I just wasted $50.

One thing’s certain, I won’t be going back.

Shame, really.

The owner’s clearly invested in the place. It had a nice setup, great coffee
And one careless comment undoes it all.

Customer service isn’t just what happens inside
It’s every part of the experience.

And these days?
Just doing the basics well makes you stand out.

It's sad but true

Want to grow your business?
Make great service the default.

We talk about this in the Lawn Business Builders

Until next time, get out there, mow lawns and have fun

Stuart

Lawnmowing101

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