It was all going so well... I had a slow leak in one of my tires. Been topping it up when I could (amazing how many gas station air pumps are broken, by the way). Anyway, time to fix it. I wasn’t going back to my usual place; they botched a job once, and I failed the inspection. So I tried a new spot: World of Tires. Looked good. Bay ready. Nice start. The guy asked if I wanted a new tire or just a repair. I asked, “Will it pass inspection?” I'm booked next week He said, “It’s worn, but yeah — it’ll pass.” Cool. Just repair it, thanks. While I waited, I had a decent coffee in a cozy room by the fire. Nice experience. They finished up, called me out. Great. I was expecting to pay $25… but it was $50. Then, as I was leaving, I thanked the guy. He laughed and said, …What? Thought he said it’d pass? Now I’m wondering if I just wasted $50. One thing’s certain, I won’t be going back. Shame, really. The owner’s clearly invested in the place. It had a nice setup, great coffee Customer service isn’t just what happens inside And these days? It's sad but true Want to grow your business? We talk about this in the Lawn Business Builders Until next time, get out there, mow lawns and have fun Stuart Lawnmowing101 |
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I once turned down a job because of the contract attached. They sent me through this official-looking document. It had more clauses than a Santa convention. Stuff like: “Client may cancel at any time, without notice or compensation.” “All liability falls on the contractor.” “Work must be completed regardless of the weather.” I read it twice and still didn’t know what I’d be agreeing to. So I politely said, No thanks. Now look, it’s not that I’m against agreements. I think everything has its...
When someone’s going to build a house, the first thing they do is lay the foundations. If you’re going to build something, that seems essential, doesn’t it? So why should it be any different with a lawn care business? This is where I see a lot of guys get it wrong. They think mowing lawns is all they have to do. But it’s more than just mowing lawns, it’s about running a business. It’s about: • Marketing • Dealing with leads • Scheduling jobs • Tracking debits and credits • Getting paid on...
From time to time, I get people asking for my help to sell a lawn business. I’ve sold more than a few over the years. If I’m going to help, I want to know it’s actually a good business. So I ask a few questions. One of my first questions is:“Why are you selling the business?” Sometimes they say:“Just needed a change.” I’ve heard that before. So I start digging. A few pointed questions later, and the real story comes out: The customers were underpaying The seller was completely burnt out The...