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One thoughtless moment killed the sale.

We’d been using the same tyre shop for years.

But the service had been slipping.

Jobs that didn’t quite get done right.
Prices creeping higher.
Little things adding up.

So when one of our tyres needed replacing, I decided to try somewhere new.

This new place looked promising

friendly staff, great smoko room, fire going, coffee on, the works.

The worker checked the tyre.

“Want to replace both or just one?”

I asked if it would pass the warrant.

“Yeah, it should be fine,” he said. “Bit low, but should be alright.”

Cool. Let’s go with one that needs it, then.

I relaxed in a recliner with a coffee and fire and a good magazine and waited.

I texted my wife and said the place was nice and we might keep going there.

Then the tyre was ready.

I paid, thanked him, and started walking out.

And that’s when it happened.

He laughed and said,

“See you in a couple weeks.”

I froze.

He was mocking me—implying the other tyre wouldn’t pass and I’d be back when my van failed the warrant.

I told him when my warrant was due.
He said it should be fine.
Now he’s laughing and saying I will be back.

No, I won't be back, even if it does fail. (which it didn't)

That one moment cost him five vehicles.

My car, Three work vans and the dogs' car. Yes our dog does have his own car for going out, However he dosnt pay the bills.

Twenty tyres, easy.

I’ve never been back.

It’s wild, isn’t it?

They did everything right until he didn’t.

One careless comment.
One bit of misplaced sarcasm.
That’s all it took.

Normally people don’t leave over one thing

they leave when the one thing confirms a pattern.

If you run a service business, that should rattle you a little.

Because great service isn’t just about the job you do
it’s how you make people feel at every step.

And if you want to build a lawn business that grows steadily
(without killing yourself in the process),
consistency, professionalism, and small things done well are everything.

That’s what we teach inside Lawn Business Builders Pro.

From getting found online
to winning better clients,
quoting with confidence,
and actually building a business you like…

We give you the full system that’s helped 100+ lawn pros hit $10K/month without burning out

👉 [Check out Lawn Business Builders Pro]​

Because in business,
the little things aren’t little.

Until next time, get out there, mow lawns and have fun

Stuart

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