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filter before vs. waste time after
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A while ago I was talking to a lawn mowing contractor who told me a lot of his quotes were going nowhere. He was getting out and doing plenty of quotes... But he wasn't getting a lot of business as a result. After we worked out that it had nothing to do with the standard of his work... I started to look at his method of dealing with quotes. I discovered that he was not asking questions with his incoming calls. This lack of data meant he had no idea what kind of lawn jobs he was quoting on until he got there. Problem solved. Most mistakes when bringing on new customers happen in that initial conversation. The first question you should ask is... "Were you looking for a price on a one-off or regular visit?" Then watch for red flags: 🚩
These red flags save you from problem customers. But here's the thing... Your website contact form can filter these out automatically. We have checkboxes on our "message us" form for some of these questions.
Filters problem customers before they ever call you. Saves you time quoting jobs that will never work out. So if you want to filter out problem customers before they waste your time... Grab our $199 website package. Our contact form includes checkboxes that help you spot red flags before you ever get in the truck: ​[Get your website for $199/year]​Stuart P.S. Talk to customers when they accept the quote and tell them how you operate. Make sure they agree. Most problems start in that first conversation. ​ |
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Build a Six-Figure Lawn Care Business in Your Spare Time. Stop trading time for money. Get one short, actionable tip delivered to your inbox every morning to help you work smarter and scale faster. Privacy Note: Join 5,000+ pros. 100% privacy, zero spam.
Subject Line: rubbish piles have a strange habit of growing overnight Body Copy: When you're starting out on your lawn mowing adventure... You'll do pretty much any job. In the early days, cash flow is king. You'd rather do something than nothing... So you end up accepting work you don't really want. I remember in the early days I did anything and everything. Rubbish removal was my biggest bugbear. I learned one thing the hard way: You need to photograph rubbish piles when you quote...
When I had five, one person operated vehicles on the road... I took the opportunity to do a bit of research. I timed all the vehicles for around three months and worked out standard times for mowing a lawn... Travelling time between jobs... And the amount of lawns cut in a day. It wasn't a very scientific study... But at least I knew that all the core information I was pulling in was consistent. We were working in an area of 10 square kilometers... And gaining some efficiencies by splitting...
If you love dogs... One way to get more lawn mowing customers is to advertise as "dog friendly." If you're not opposed to the occasional customer forgetting to clean up their dog's little pressies... It can be a great way to stand out in the crowd. Just remember, just because you may love dogs... But that doesn't mean they all love you back. I've got a few scars from dog bites over the years. I remember mowing a lawn once... And a dog bit my leg while mowing out the back. It was a bad bite......